FREQUENTLY ASKED QUESTIONS

No. Once you buy your ticket, changes, refunds or cancellations are not allowed. We recommend you to plan your visit in advance to avoid such situation.

The Pink Floyd Exhibition is a complete audiovisual experience thanks to the use of state-of-the-art multimedia technology. With the use of Sennehiser headphones, visitors will immerse themselves into the worlds of sounds of the artist. Sennheiser is the technology partner of the exhibition. This is a partnership that uses the most advanced technology to virtually merge image and music. The use of the headphones is part of the experience and is included in your ticket.

There is no minimum age for access to the exhibition. Children up to 3 years old will have free access to the exhibition, previously requesting their ticket at the box office and coming duly identified. Children up to 16 years of age must be accompanied by an adult relative.

We have a bar in the lobby of the exhibition to drink and eat, before or after visiting the exhibition.

Do you want to buy a souvenir to take home? At the end of the exhibition there is a special store, with a wide variety of products.

The visit of the exhibition lasts approximately one hour and a half. Please always check the opening and closing times of the exhibition before planning your visit.

For press materials, official photos and any other questions, please contact our PR team by writing to prensa@soldout.es

Access to the exhibition with baby strollers or baby seats is not allowed. These can be deposited in the cloakroom without extra cost whenever necessary. Porting backpacks if allowed.

The exhibition is maintained, thanks to the air conditioning, at a constant temperature of 20 to 22°.

There is a cloakroom service available for € 1 / pledge. It is not allowed to enter the exhibition with: food, drinks, baby strollers or baby seats, large backpacks, suitcases, motorcycle helmets, bicycles, skateboards or any other kind transport with wheels. These objects must be deposited in the enabled cloakroom. Porting backpacks if allowed.

The exhibition is accessible for people with reduced mobility, and the use of wheelchairs.

It is allowed to take photos for personal and non-commercial use. Make sure you remove the flash, it can disturb other visitors. It is forbidden to use tripods, monopods and sticks selfies within the exhibition.

Tuesday to Sunday 11:00 am. – 21:00 h.

Closed Monday except holidays and holiday periods. Check the calendar for more information.

Last entry: 1 hour and a half before closing.

To ensure a pleasant visit for all visitors, access to the exhibition is organized in half-hour passes or slots. It is necessary to select a certain time and day when buying tickets and organize the visit. Once the exhibition is accessed, the visitor can stay inside for so long. The average time of the visit is 1 hour and a half.

In that case, we will try to let you enter the next pass, always subject to capacity. We recommend that you arrive on time. We can not guarantee access to the exhibition outside the hours indicated in the entry, when the capacity is complete.

By Car: IFEMA has a paid parking.

Public transport: Metro Line 8 (Feria de Madrid), Bus (Lines 112, 122 and 828) For more information visit the Location section.

Do you have any questions about the exhibition? Please contact us through our contact form.

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